How will my order be presented?
We are proud to use completely plastic free packaging. All of our packaging can be recycled, re-used or composted. We also include packaging information and recycling advice in every parcel.
How much is delivery to the UK?
Delivery to the UK starts from just £2.95 and is calculated on the contents of your basket. We also offer delivery upgrades and free standard shipping when you spend over £30 online.
Do you deliver internationally?
We are able to deliver the vast majority of our products internationally.
International delivery rates are calculated on the weight of your order and will be displayed during checkout.
I need a parcel tomorrow, can you do that?
If you order before 12 noon we offer next working day delivery to mainland UK addresses with DPD Local. Please select that delivery method when placing your order. We also offer Royal Mail 1st Class delivery which is often next working day but cannot be guaranteed.
Who will deliver my parcel?
We use Royal Mail for the vast majority of parcel deliveries. We also use DPD Local for larger orders and for those who've upgraded to next working day delivery.
How will I know when to expect my parcel?
You will be sent an email when your parcels leaves us. For 2nd Class orders being delivered by Royal Mail we estimate a delivery lead time of 2-3 working days. 1st Class orders can usually be expected within 1-2 working days. Royal Mail parcels are sent on a signed-for service and you will be able to check on the status of your delivery via a link in your despatch notification.
DPD Local orders are next day if ordered before 12 noon. You will be sent a tracking link if you selected DPD Local delivery.
What if I'm not home when my parcel is delivered?
Royal Mail - If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.
DPD Local - If you miss your DPD Local delivery the driver will either leave the parcel with a neighbour or return it to the delivery depot. You will normally be given the option to reschedule delivery by text or email. We request a signature upon delivery for all DPD Local deliveries so sadly they cannot be left safe.
What shall I do if I'm having problems with my delivery?
If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can email us at firstname.lastname@example.org
My parcel was damaged, what shall I do?
If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery.
Something is missing from my parcel, what shall I do?
We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely!
BESPOKE & CORPORATE ENQUIRIES
Can we bulk buy candles for a corporate event?
We are always happy to discuss bulk orders for corporate events or gifts. Please email us at email@example.com with an overview of what you had in mind and we will get back to you with a detailed quote.
Please note we are unable to offer personalised branding on our products.
Can I buy products and have them branded with my own labels?
At this stage we are unable to offer own brand or white label products.
Stockist & Supplier Enquiries
Can I become a stockist?
We are currently taking on new stockists and would you to complete a new stockist application form. We are accepting stockists with bricks and mortar shops new stockists wishing to retail our products online or as part of subscription and gift box services.
Stockist applications are reviewed as quickly as possible but this can take up to a week and possibly longer during busy times.
Can I become a supplier?
If you make or sell a product that you feel would be the right fit for us then we'd love to hear from you. Please email us at firstname.lastname@example.org and we will be in touch.